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Our signature product.

Made with care and unconditionally loved by our customers, this signature bestseller exceeds all expectations.

Frequently asked questions

Return & Refund Policy

Havibu – Anime Inspired Apparel

By ordering from Havibu.com, you agree to the following return and refund terms. These policies apply to all domestic orders within Germany and are specifically designed for printed apparel (e.g., custom anime T-shirts).

⚠️ Important – Check Your Size Before Ordering

All our products are made to order. Please review the size chart carefully and make sure to choose the correct size.

👉 Returns for wrong sizes, personal preferences, or buyer’s remorse are NOT accepted.

We only accept returns if the product is defective, damaged, or not as described.

Return Eligibility

You can request a return within 14 days of receiving your order only if:

defective, damaged, or incorrect
unused, in its original packaging, and with tags attached

🚫 Returns for non-defective items are not allowed.

Return Process

To initiate a return, you must register it through our return portal:

👉 https://ruckgabe.havibu.com/ (insert actual link when ready)

Once your return is approved, you'll receive:

❗️ Packages sent without registration through the portal will not be accepted.

Return Shipping

defective or wrong, we cover the full return shipping cost.
not be accepted.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval status.

If approved, the refund will be processed within 7–10 business days to your original payment method.

🚫 Shipping fees are non-refundable.

Exchanges

We only offer exchanges for items that are:

Please register the exchange request via the return portal.

The quickest way to get the correct item is to:

Damages or Problems?

Inspect your order immediately upon arrival.

If your item is defective, damaged, or incorrect, report the issue immediately via the return portal so we can resolve it as soon as possible.

Contact Us

Website: Havibu.com

Email: info@havibu.com

Phone: +49 17631070016

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET)

Contact Form: Click here

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.