By ordering from Havibu.com, you agree to the following return and refund terms. These policies apply to all domestic orders within Germany and are specifically designed for printed apparel (e.g., custom anime T-shirts).
⚠️ Important – Check Your Size Before Ordering
All our products are made to order. Please review the size chart carefully and make sure to choose the correct size.
👉 Returns for wrong sizes, personal preferences, or buyer’s remorse are NOT accepted.
We only accept returns if the product is defective, damaged, or not as described.
Return Eligibility
You can request a return within 14 days of receiving your order only if:
defective, damaged, or incorrect
unused, in its original packaging, and with tags attached
🚫 Returns for non-defective items are not allowed.
Return Process
To initiate a return, you must register it through our return portal:
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
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